Privacy Policy - Guidana

1. Introduction

Guidana ("Company," "we," "us," or "our") operates guidana.online and develops mobile and web applications (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our applications.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

Account registration information (name, email, password)
Contact information when you reach out to us
Payment information for premium services
Content you create within our applications
Communications and feedback you send us

2.2 Information Collected Automatically

Device information (device type, operating system, unique identifiers)
Usage data (features used, time spent, interactions)
Location data (only with your explicit permission)
Cookies and similar tracking technologies
IP address and network information

2.3 Third-Party Information

We may receive information from third-party services, analytics providers, and advertising partners to improve our Services.

                Note for iOS Users: We respect Apple's App Tracking Transparency (ATT) framework. We will not track your activity across third-party apps and websites without your explicit consent.
            

3. How We Use Your Information

We use the information we collect for various purposes:

Providing and maintaining our Services
Processing transactions and sending related information
Sending promotional communications (with your consent)
Responding to your inquiries and customer service requests
Improving and optimizing our Services
Detecting and preventing fraudulent transactions and security issues
Complying with legal obligations
Analytics and understanding user behavior

4. How We Share Your Information

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including cloud hosting providers, payment processors, analytics services, customer support platforms, and email delivery services.

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights, privacy, safety, or property.

4.3 Business Transfers

If Guidana is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement comprehensive security measures to protect your personal information, including encryption of data in transit and at rest (SSL/TLS), secure authentication mechanisms, regular security audits and updates, limited access to personal data, and compliance with industry security standards.

6. Your Privacy Rights

You have the right to access your personal information, correct inaccurate data, request deletion of your data, export your data in portable format, and opt-out of certain data processing.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for remembering your preferences, understanding how you use our Services, personalizing your experience, and security and fraud prevention.

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at ceo@guidana.online or call +92 304 6802911.

This Privacy Policy is effective as of January 2026 and applies to all users of Guidana Services globally.